FAQs

Support

Order

Order status

Can I cancel my order?

Can I amend my order?

If you have received an incorrect or damaged item

Can I have my parcel redirected to a different address?

Returns

What is your returns policy?

Can I return an item, for an exchange?

Have you received my returned goods?

Download the returns document here

Payments

How do I use my discount/ promo code?

How do I purchase an item?

When will I be charged?

My payment has been declined

Pricing of goods

How To Shop

Placing an Order

Checking Out

Delivery

Is my order on its way?

Do you ship to PO Box addresses and work addresses?

If your order is late

Shopping

Care Instructions

The item I want is out of stock; will you be getting more in?

Is it safe to order online?

How is the Shipping Cost Calculated?

Wholesale Enquiries

Wholesale Enquiries